mee tyme
coz you deserve your me time !

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📘 Table of Contents
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1. Welcome to Mee Tyme

2. Our Mission & Core Values

3. What Is a Home Manager?

4. Service Categories

5. Code of Conduct

6. Appearance & Uniform Standards

7. Communication With Clients

8. Cleaning Protocols

9. Cooking & Meal Prep Guidelines

10. Laundry, Organizing & Lifestyle Support

11. Service Flow: Step-by-Step

12. Safety, Boundaries & Privacy

13. Do’s & Don’ts

14. Incident Reporting & Emergencies

15. Growth & Recognition

16. Contact & Support

 
1. 💖 Welcome to Mee Tyme
Thank you for joining Mee Tyme! As a Home Manager, you’re entrusted with the personal spaces of the clients we serve. You’re not just cleaning, cooking or doing laundry — you’re caring. You bring peace, order, and comfort into the homes and lives of busy professionals, parents, and seniors.
 
2. 🌸 Mission & Core Values
Mission:
To enrich lives through thoughtful, respectful, and consistent home services.
Core Values:
✨ Care
✨ Consistency
✨ Cleanliness
✨ Communication
✨ Confidentiality
 
3. 👩🏽‍💼 What Is a Mee Tyme Home Manager?
A Home Manager is a trusted professional trained to perform a mix of tasks including:

• Cleaning & sanitizing homes

• Cooking or prepping meals

• Doing laundry, folding and ironing

• Running light errands

• Providing care-based support (elderly/postpartum help)

• Managing routines that bring calm to chaos

 
4. 🧰 Service Categories
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🧼 Cleaning

• Regular or deep cleaning

• Move-in/move-out cleaning

• Party Cleaning

• Pet-friendly or allergen-sensitive cleaning

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🍽️ Cooking

• Weekly meal prep (healthy, ethnic, or custom plans)

• Daily meals (breakfast, lunch, dinner)

• Postpartum or elder care meal services

• Kids' meals & lunch packing

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🧺 Laundry & Organizing

• Wash, dry, fold, iron

• Closet or pantry organization

• Seasonal wardrobe or linen rotation

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❤️ Lifestyle Support

• Light childcare help while parents work/rest

• Elder companionship

• Errands: groceries, pharmacy runs, parcels

 
5. ✨ Code of Conduct

• Be on time, every time

• Be kind, professional, and polite

• Never judge a home — you’re there to help

• Respect client culture, values, and preferences

• Maintain discretion and confidentiality

 
6. 👕 Appearance & Uniform

• Clean, fitted clothes

• Closed-toe, non-slip shoes

• Hair tied back, nails clean and short

• No heavy perfumes or excessive jewelry

• Phone use limited to emergencies or task reference

 
7. 📞 Client Communication

• Always check if there is anything suspicious or unsafe in house 

• If you feel unsafe because of any reason, end the appointment right away and leave

• Use warm, clear greetings: “Hi! I’m [Name], your Home Manager today.”

• Ask before using unfamiliar items or entering closed rooms

• Text or call the office with schedule changes

• Take notes of preferences and log client feedback

 
8. 🧹 Cleaning Guidelines

• Work top-to-bottom, left-to-right in each room

• Use color-coded cloths (kitchen vs bathroom)

• Clean floors last

• Always ask if the client prefers eco-friendly or hypoallergenic products

• Use a fresh mop head or duster per home

 
9. 🍳 Cooking & Meal Prep Guidelines

• Review client’s meal plan or dietary notes before cooking

• Wash all fruits, vegetables, and prep surfaces

• Use gloves when handling meats

• Label meals clearly: Date + Dish Name

• Store properly in client’s fridge or containers

• Leave kitchen cleaner than you found it

• NEVER use ingredients or appliances without permission

 
10. 🧺 Laundry, Organizing & Support Tasks

• Sort clothes by color and fabric

• Wash with client's preferred settings or detergent

• Fold neatly, stack by family member/room

• For organizing: work in zones, label bins, declutter gently

• Iron with care by cleaning iron first

• Always offer to donate items only with approval

 
11. 🔁 Service Flow: What Your Day Should Look Like

1. Review the task list or service plan

2. Greet the client (if home)

3. Tidy and sanitize surfaces

4. Complete specialized tasks (meals, laundry, etc.)

5. Double-check your zones (bathroom/kitchen/floors)

6. Do a full walkthrough

7. Leave a note or text update if client is not home

8. Log time of starting and finishing appointments, photos (if required), and notes in system

 
12. 🔐 Safety, Boundaries & Privacy

• Never go through personal belongings

• Do not post or discuss any client information

• Lock doors when leaving

• If anything seems off, leave — your safety comes first

• Do not allow anyone into a client’s home unless authorized

 
13. ✅ Do’s & Don’ts
DO
✔️ Respect time and tasks
✔️ Smile, greet, and explain clearly
✔️ Follow checklists
✔️ Ask questions when unsure
✔️ Leave no mess behind
DON’T
✖️ Use personal phone for non-emergencies
✖️ Eat or drink in the client’s home
✖️ Invite guests or children on shift
✖️ Skip steps just to finish faster
✖️ Make assumptions — always ask
 
14. 🆘 Incident Reporting & Emergencies

• Break something? Take a photo for evidence

• Safety concern? Leave home and email support

• Injury?  Go to a doctor or call 911 if needed, then contact the support

• Always fill in a report after any issue

 
15. 🌟 Growth & Recognition
We reward excellence! Monthly bonuses, team features, and opportunities to train or lead are available for top performers. Show consistency, kindness, and skill — and we’ll notice!
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16. 📇 Contact & Support

• Email: hire@meetyme.com

• Instagram: @mee.tyme